Clear and respectful guidance regarding our products, services, assessments, website use and healthy home support.
This website provides information regarding products and services offered by Mitey Fresh.
All information provided on this website is intended for general informational purposes only and does not constitute professional building, medical or legal advice.
Orders placed through our website are considered an offer to purchase goods or services from us. Acceptance of an order occurs once confirmation has been provided by email or other written communication from Mitey Fresh.
It is your responsibility to ensure that your contact and email details are correct and operational at the time of ordering.
While we make every reasonable effort to ensure information on this website is accurate and up to date, we do not guarantee that all descriptions, pricing, availability or other content will always be free from errors or omissions.
To the extent permitted by law, Mitey Fresh disclaims liability for any loss, damage, cost or expense arising from the use of this website, our products, services or information provided, including indirect or consequential loss.
We take pride in the quality and care of our products and services and genuinely hope you are pleased with your experience with Mitey Fresh.
Please note that pricing and product availability may change without notice due to supplier, freight or market conditions.
Currently, Mitey Fresh delivers within Australia only.
Orders over $300 may qualify for free standard shipping, excluding larger items such as air purifiers, dehumidifiers and other oversized products where freight costs are dependent on delivery location.
Orders under $300 may incur a shipping fee calculated during checkout based on weight, dimensions and delivery location.
We commonly use Australia Post for standard deliveries. Larger or oversized items may be shipped using alternative courier services depending on the product and destination.
For machine purchases such as air purifiers and dehumidifiers, we may contact you following purchase to confirm freight arrangements, delivery timing and any required delivery instructions.
For some Sydney locations, local delivery and basic setup assistance may be available.
For interstate deliveries, products may occasionally be shipped directly from our suppliers or warehouse partners.
Estimated delivery timeframes are based on current courier and postal network expectations.
Orders are generally dispatched from northern beaches of Sydney, NSW within 2-3 business days following confirmation of payment, unless otherwise advised.
Delivery timeframes may vary due to weather events, freight network delays, regional locations, public holidays or supplier availability.
Local pick-up may be available from our northern beaches of Sydney location by prior arrangement.
Please contact us directly on 0411 89 66 50 to discuss collection arrangements.
Due to the nature of bedding and personal-use products, opened items may not be eligible for return or refund for hygiene and health reasons unless deemed faulty under Australian Consumer Law.
If you experience concerns with a product, we genuinely encourage you to contact us so we can discuss suitable options together.
We take care to ensure products are checked and prepared appropriately prior to dispatch where reasonably possible.
If you receive a damaged or faulty item, please notify Mitey Fresh within 30 days of receiving the goods.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, you may be entitled to a repair, replacement, exchange or refund in accordance with Australian Consumer Law.
Where approved:
Returned items remain the responsibility of the returning courier provider until received by Mitey Fresh.
Our services, assessments, consultations and reports are limited to the agreed scope of works requested by the client at the time of booking or engagement.
Assessments are generally visual, non-destructive inspections of reasonably accessible areas at the time of inspection and are based on observations, information provided and conditions present at that time.
Reports, consultations and recommendations:
Conditions within buildings may change over time due to weather events, occupancy patterns, maintenance issues, ventilation conditions, concealed leaks or other factors outside our control.
Some issues may only become apparent under certain environmental conditions including rainfall, humidity changes, HVAC operation or seasonal variations.
Additional investigations, specialist trades, laboratory testing or repeated inspections may sometimes be recommended where appropriate.
Recommendations provided are based on knowledge, observations and experience available at the time of assessment and should not be interpreted as an exhaustive list of all possible solutions or rectification methods.
Clients are encouraged to seek advice from appropriately qualified professionals including builders, electricians, plumbers, engineers, medical practitioners, HVAC specialists or other relevant consultants where required.
Assessments are limited to areas that are reasonably and safely accessible at the time of inspection.
Areas considered inaccessible or obstructed may include, but are not limited to:
No responsibility is accepted for matters that cannot reasonably be accessed, observed or tested during the assessment process.
Assessment fees, consultation fees and related costs will be discussed prior to booking wherever reasonably possible.
Invoices are generally issued by email and payment terms will be outlined at the time of engagement.
Direct bank deposit (EFT) remains a welcomed and often preferred payment method, helping reduce external transaction, processing costs and information associated with some online payment platforms.
Additional reporting, consultation time, revisions, management assistance, laboratory testing, strategy planning or extended support may incur additional charges where applicable.
We respectfully ask for as much notice as possible if appointments need to be changed or rescheduled.
Where genuine illness, emergencies or unforeseen circumstances occur, we will always aim to work together reasonably and respectfully to rearrange appointments where practical.
All content, media, educational material, products and services provided by Mitey Fresh are intended to support healthier indoor environments and general healthy home awareness.
Information provided through our website, social media, products, reports, webinars or consultations is for informational and educational purposes only.
Our information and services are not intended to replace:
Always seek guidance from appropriately qualified professionals regarding building, structural, pest, electrical, plumbing, ventilation, medical or health-related concerns.
Never disregard professional medical advice or delay seeking assistance because of information obtained from our website, services or products.
If you believe you may be experiencing a medical emergency, contact emergency services or your healthcare provider immediately.
Any reliance placed on information provided by Mitey Fresh is undertaken at your own discretion and risk.
Please note that Mitey Fresh may financially benefit from products recommended or sold through our website and services.
External website links are provided for convenience only. We are not responsible for the content, accuracy or claims made by third-party websites.
We may update these Terms & Conditions from time to time to reflect changes in business practices, services, legal obligations or website functionality.
Updated versions will be published on our website and take effect from the published update date.
If you have questions regarding these Terms & Conditions, products, services or bookings, please feel welcome to contact us through our website or business contact details.
Please also review our:
for additional information regarding personal information, delivery, returns and website use.
Terms & Conditions last updated May 2026