Terms of Use

 

Overview

Welcome to Mitey Fresh. Before you begin using Mitey Fresh website you must agree to these Terms of Use.

Your use of Mitey Fresh website is deemed to be your acceptance of these Terms of Use. Please read them carefully.

www.miteyfresh.com.au and www.miteyshield.com.au are owned by:

Mitey Fresh, ABN 61 643 123 073

Phone: 02 9986 3432

Address: PO Box 431, Terrey Hills NSW 2084

Email: sales@miteyfresh.com.au

 

Privacy

For more information about how we protect your privacy and personal information, please see our Privacy Policy.

 

Ordering

You can place orders by phoning (02) 9986 3432 or Mitey Fresh Shop Online by simply adding items directly to your shopping cart.

Alternatively, you can search for products through “Product Search” and add these items directly to your shopping cart.

You can select “Checkout” at any time to order and pay for the items in your cart.

You can book a consultation by phoning (02) 9986 3432 or by email: sales@miteyfresh.com.au

Please contact Mitey Fresh prior to purchase for advice regarding products and services suitable for your needs.

 

Shipping Costs

When you have placed your order, you will receive a confirmation email with your order details including shipping costs. Alternatively, you can enquire about shipping costs either via:

Email: sales@miteyfresh.com.au

Phone: (02) 9986 3432 in Australia or +61 2 9986 3432 International

Prices may vary slightly on International Orders due to shipping charges and Australian GST.

 

Payment Options

This site is using a secure connection (SSLs) when displaying payment details.

You can choose to pay for your order or service by:

Credit Card – Visa or Mastercard online.
Credit card by telephoning +61 (02) 9986 3432 with your details.
Or by PayPal.
In addition, Mitey Fresh site is secure when our order / registration form asks users to enter sensitive information such as a credit card, the information is encrypted and is protected.

All prices listed on our website are in Australian Dollars (AUD). It is the responsibility of the customer to determine the value of their purchase in their own country and whether the products they order are prohibited or not in accordance with their country’s customs and quarantine laws.

 

Delivery

Mitey Fresh dispatch orders Monday and Thursday to any address in Australia and International, using Australia Post or courier, which ever is most cost effective. You can have your purchase sent to you, or purchase a gift for a friend and have it sent straight to them. We do not dispatch orders on Fridays to avoid unnecessary risk of orders being in transit over the weekend.

Postage rates are calculated by Australia Post or courier schedule. Free shipping applies to orders over $250.00 in value – but does not include heavy items weighing over 10 kg. We charge cost plus packaging and handling fee. Shipping methods available are standard shipping.

While we believe that we have partnered with excellent suppliers and delivery partners, despite our best efforts there may be times when parcels or products are delayed in the delivery process. We will always endeavor to work closely with our partners to ensure prompt delivery of your order. If you live in a regional area or internationally, please expect delivery to take at least 2 weeks.

All items purchased from Mitey Fresh are made pursuant to a shipment contract. This means that the risk of loss/damage for all purchases pass to you upon our delivery to Australia Post or the courier company. Mitey Fresh cannot be held responsible for lost or damaged items once they have left the premises.

 

Product Availability

All products will be shipped within five business days of ordering, and many sooner.

If your order contains more than one product, and some of them are on back-order, you will be notified either by email or phone. You have the option of having the entire order shipped once all products are available or having the available products sent and the remaining one(s) when it becomes available. You may be charged any extra shipping cost.

Products that are currently out of stock will be on back-order status, however we cannot guarantee that all products are in stock at any one point in time.

 

Discounts

We are unable to offer discounts, other than the ones already listed on our website.

 

Security

Mitey Fresh takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.

While we use SSL encryption to protect sensitive information (like your credit card information) online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  ALL employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

If you have any questions about the security at our website, you can Contact Us.

 

Supplementation of Information

In order for Mitey Fresh to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for Mitey Fresh to enhance our ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our affiliated site MiteyShield.com.au When a user makes a purchase from this company, the company collects and shares that purchase information with us so we can tailor the site to our users’ preferences. We may also collect your information if you use our “Chat Online” function.

 

Correcting/Updating/Deleting/Deactivating

If a user’s personally identifiable information changes (such as your post code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication or Contact Us.

 

Choice/Opt-Out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.

We will use information in accordance with the privacy policy under which the information was collected.

If you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner. In some cases we will email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

 

Warranty & Return Policy

Mitey Fresh understands that shopping over the internet is different from being able to pick up and hold items the way you do in a conventional store. That is why we provide the best products possible. If you choose to purchase through our online store, we will assume that you understand and accept that we are unable to take responsibility if you purchase an item on line and then, after receiving it, decide you do not like the appearance, feel, smell, sound or taste of it. However, for faulty items please contact Mitey Fresh.

All products sold through this website are covered by manufacturer of product’s warranty and Mitey Fresh return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this. Please remember these key points before returning products:

If you are returning products for exchange / refund:

All products must be post-marked no later than 3 days after you have received your product. The product condition must be 100% BRAND NEW *this means that it must never have been worn, nor unpacked. Once you have worn your product, the exchange/refund policy is void. This also means that the wrapping around the product and insert card must be intact and not removed. Please insure your return. We are not responsible for lost or damaged products during the shipping process. All shipping costs incurred as such are not refundable. The product is subject to final inspection for the above conditions before your return is processed. Tampered products will not be exchanged/refunded. All refunds will be effected after the return product is received and inspected. Refunds will be in full, less shipping & handling charges (non-refundable), and the credit card processing fee charge (non-refundable, if payment was made via credit card).

If you are returning products for warranty:

Only manufacturer’s defects are covered under warranty unless indicated on individual items. This does not include intentional damage, or general wear and tear (such as scratches, dents etc). If any of the products have been tampered with, the warranty is void. If a manufacturer’s defect appears on the product within 1 week of ordering, we will replace it with a brand new one. If your product cannot be repaired, we will send you a replacement of the exact same product. If that product is out of stock, then we will endeavour to provide the product as soon as possible.

Due to hygiene and health reasons, all bedding products can not be returned or exchanged once they have been removed from packaging and used.

 

Disclaimer

This website provides information which is solely intended for items which can be purchased. The information on this site does not warrant a constitution for the goods listed. All offers to contract are made final once an email is sent through our website. We accept offers by sending you messages by email. The confirmation of sale with respect to any product ordered through this website will be concluded when the confirmation message reaches the email address identified in your order. It is your responsibility to verify that your email mailbox is in proper working order, and you assume all consequences of operational failures.

All posts and information provided within the Mitey Fresh blog is for informational and educational purposes only, and is not to be construed as medical advice or instruction. No action should be taken solely on the contents of this website. Please consult your physician or a qualified health professional on any matters regarding your health and wellbeing or on any opinions expressed within this website. The information provided on this website is believed to be accurate based on the best judgement of the author. The words and other content pro­vided in this blog, and in any linked mate­rials, are not intended and should not be con­strued as medical advice. If the reader or any other person has a medical concern, he or she should consult with an appropriately-licensed physician or other health care worker. Never dis­regard pro­fes­sional medical advice or delay in seeking it because of some­thing you have read on this website or in any linked materials. However, you as the reader must be responsible for consulting with your own health professional on matters raised within. Mitey Fresh will not accept any responsibility for the actions or consequential results of any action taken by any reader.

We disclaim all liability for damages of and kind including compensatory, direct, indirect, or consequential damages, loss of data income or profit, loss of or damage to property and claims of third parties.

We expressly disclaim any responsibility or liability for any damage, loss or injury.

We guarantee that our merchandise is superior in quality and workmanship. We are confident that you will be pleased with our exceptional products.

Note: Store Prices are subject to change without prior notice due to supply and demand.

 

Use

You have no permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this Website, are strictly prohibited.

Comments on Mitey Fresh blog are provided by, and are the responsibility of, the person or people who made such postings. We do not endorse, support, or guarantee the truthfulness, accuracy, or reliability of any the comments posted on this space or endorse any of the opinions expressed.

 

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies,or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

 

Disputes

Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in the state of the website’s owner. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of the website’s owner. You consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

 

Contact Us

You can contact us HERE