Privacy Policy
A calm and transparent outline of how we collect, protect and respectfully manage your information while supporting healthier homes and indoor environments.
Website: Mitey Fresh
Our Commitment to Privacy
At Mitey Fresh, we respect your privacy and understand the importance of handling personal information with care, integrity and discretion.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, purchase products or services, subscribe to updates, attend events, or otherwise interact with us.
We are committed to managing personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
By using our website, purchasing products or services, subscribing to our communications, or otherwise engaging with us, you consent to the collection and handling of your information in accordance with this Privacy Policy.
Types of Personal Information We Collect
The types of personal information we may collect include:
- Your name
- Postal address
- Delivery address
- Telephone number
- Email address
- Purchase and order history
- Payment and transaction details
- Bank account details where required for direct deposit transactions or refunds
- Information voluntarily provided regarding home, environmental or health-related concerns relevant to our services
- Photographs, documents or information you choose to send us relating to your home or indoor environment
- Any other information reasonably required to provide our products, services or support
Where health-related or environmental sensitivity information is provided, it is generally supplied voluntarily by you to assist us in understanding your circumstances and providing more suitable guidance or recommendations.
How We Collect Personal Information
We generally collect personal information directly from you when you:
- place an order through our website;
- contact us by phone, email or online enquiry;
- subscribe to newsletters or updates;
- attend workshops, webinars or events;
- request quotations or consultations;
- participate in promotions or competitions;
- submit forms through our website; or
- otherwise communicate with us.
We may also collect limited information automatically through website technologies such as cookies, analytics tools and website performance monitoring systems.
Website Cookies & Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your experience.
These technologies may collect information such as:
- browser type;
- device information;
- pages visited;
- time spent on pages; and
- general website interaction data.
This information is generally statistical in nature and does not personally identify you unless required for specific services or transactions.
You may choose to disable cookies through your browser settings, however some website functions may be affected.
Most web browsers allow you to manage or disable cookies should you choose to do so, although some website functionality may be affected.
How We Hold and Protect Personal Information
We may store personal information in electronic systems, email systems, secure third-party software platforms and limited hard-copy records.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include:
- secure password-protected systems;
- restricted access to records;
- secure payment gateways;
- website security technologies; and
- trusted third-party service providers.
While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure. While we take reasonable precautions to protect information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Purpose of Collecting Personal Information
We collect, use and disclose personal information for purposes including:
- providing products and services;
- processing orders and payments;
- arranging deliveries;
- responding to enquiries;
- preparing quotations or consultations;
- communicating regarding orders or services;
- providing customer support;
- sending newsletters, educational material or promotional updates;
- improving our products, services and website;
- internal administration and record keeping; and
- complying with legal obligations.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Payments & Payment Providers
We may offer a variety of payment methods for customer convenience, including:
- Direct bank deposit (EFT)
- Credit and debit card payments
- Secure third-party payment providers such as PayPal Australia
Payment transactions processed through third-party providers are subject to the privacy and security policies of those providers.
We do not store full credit card details on our own systems.
Direct bank deposit (EFT) remains a welcome and often preferred payment option for many customers, as it may help reduce external transaction and processing costs associated with some online payment platforms.
If you have questions regarding payment options prior to purchase, please feel welcome to contact us.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
- payment processors;
- website and hosting providers;
- delivery and freight companies;
- email marketing platforms;
- software and technical support providers;
- contractors assisting with services;
- professional advisers; and
- regulatory or legal authorities where required by law.
We do not sell, rent or trade personal information to third parties.
Overseas Disclosure
Some third-party service providers we use may store or process information overseas.
Where reasonably practicable, we take steps to work with reputable providers that maintain appropriate privacy and data protection standards.
This may include reputable providers of website hosting, email communication, payment processing or cloud-based services.
Access to and Correction of Personal Information
You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or outdated.
Requests may be made by contacting us directly.
We may require verification of identity before providing access.
In some circumstances permitted by law, access requests may be declined.
Children's Privacy
Mitey Fresh is intended for adults seeking information, products and services relating to healthier indoor environments.
We do not knowingly collect personal information from children.
If you believe personal information relating to a child has been provided through our website, please contact us so appropriate steps can be taken.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those external websites and encourage you to review their own privacy policies.
Visiting those websites is subject to their own privacy policies and practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices.
Updated versions will be published on our website and will take effect from the published update date.
Your continued use of our website or services following changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns or would simply like to understand more about how your information is handled, please feel welcome to contact us. We will always do our best to respond thoughtfully and respectfully.
Please also refer to our:
for information regarding purchases, services, delivery and website use.
Privacy Policy last updated July 2026