Privacy Policy

This privacy statement discloses the privacy practices for Mitey Fresh Australia Pty Ltd. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us. If you believe that Mitey Fresh is not abiding by our posted privacy policy, please contact us.

Information Collection and Use

Mitey Fresh is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Mitey Fresh collects information from our users at several different points on our website.

Order

We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer. We may also use your email address to add to our e-newsletter (“email blast”).

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.

Usage Tracking

Mitey Fresh’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and # of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our customers.

Aggregate Information

Mitey Fresh uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners of Mitey Fresh to plan advertising or promotions. We do not share any personally identifiable information.

Sharing

Mitey Fresh gives you access to third party partners to provide you with certain services. Mitey Fresh will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Mitey Fresh.

E-Newsletters

If a user wishes to subscribe to our e-newsletter (what I call an email blast) we ask for contact information such as name and email address to provide these communications. All orders placed on our website are also automatically placed onto our email database list. Out of respect for our users’ privacy we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Security

Mitey Fresh takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.

While we use SSL encryption to protect sensitive information (like your credit card information) online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  ALL employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

If you have any questions about the security at our website, you can Contact Us HERE.

Spam Statement

Mitey Fresh Australia Pty Ltd is committed to complying and observing its obligations at all times under any relevant Spam legislation and regulations in any Subject Country (for the purposes of this statement “Subject Country” means the country in which you access this website).

Mitey Fresh assures you that:

(i) Mitey Fresh has an internal policy to educate its staff and implement clear guidelines and rules in relation to the dissemination of commercial electronic messages.

(ii) you are at liberty to unsubscribe from any mailing list to which you have previously subscribed. If for any reason there appears to be no facility to be removed from the mailing list, please send us an email to sales@miteyfresh.com.au.
(iii) Mitey Fresh will not use address-harvesting software for any reason.

To assist Mitey Fresh in combating Spam we request your assistance with the following:

(i) if you receive an unauthorised commercial or offensive message, which appears to originate from Mitey Fresh’s email address, please assume that it has been sent in error and notify us immediately on the above noted contact details.

(ii) please ensure that you unsubscribe from any of Mitey Fresh’s mailing lists if you decide you no longer wish to receive commercial messages from Mitey Fresh or its contracted third parties; and

(iii) if you do subscribe to Mitey Fresh’s mailing list, please ensure that we have your current details at all times, by updating us on any change in or cancellation of your email address.

Supplementation of Information

In order for Mitey Fresh to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for Mitey Fresh to enhance our ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our affiliated site MiteyShield.com.au When a user makes a purchase from this company, the company collects and shares that purchase information with us so we can tailor the site to our users’ preferences. We may also collect your information if you use our “Chat Online” function.

Correcting/Updating/Deleting/Deactivating

If a user’s personally identifiable information changes (such as your post code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication or Contact Us.

Choice/Opt-Out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.

We will use information in accordance with the privacy policy under which the information was collected.

If you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner. In some cases we will email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Warranty & Return Policy

Mitey Fresh understands that shopping over the internet is different from being able to pick up and hold items the way you do in a conventional store. That is why we provide the best products possible. If you choose to purchase through our online store, we will assume that you understand and accept that we are unable to take responsibility if you purchase an item on line and then, after receiving it, decide you do not like the appearance, feel, smell, sound or taste of it. However, for faulty items please contact Mitey Fresh.

All products sold through this website are covered by manufacturer of product’s warranty and Mitey Fresh return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this. Please remember these key points before returning products:

If you are returning products for exchange / refund:

All products must be post-marked no later than 3 days after you have received your product. The product condition must be 100% BRAND NEW *this means that it must never have been worn, nor unpacked. Once you have worn your product, the exchange/refund policy is void. This also means that the wrapping around the product and insert card must be intact and not removed. Please insure your return. We are not responsible for lost or damaged products during the shipping process. All shipping costs incurred as such are not refundable. The product is subject to final inspection for the above conditions before your return is processed. Tampered products will not be exchanged/refunded. All refunds will be effected after the return product is received and inspected. Refunds will be in full, less shipping & handling charges (non-refundable), and the credit card processing fee charge (non-refundable, if payment was made via credit card).

If you are returning products for warranty:

Only manufacturer’s defects are covered under warranty unless indicated on individual items. This does not include intentional damage, or general wear and tear (such as scratches, dents etc). If any of the products have been tampered with, the warranty is void. If a manufacturer’s defect appears on the product within 1 week of ordering, we will replace it with a brand new one. If your product cannot be repaired, we will send you a replacement of the exact same product. If that product is out of stock, then we will endeavour to provide the product as soon as possible.

Due to hygiene and health reasons, all bedding products can not be returned or exchanged once they have been removed from packaging and used.

Disclaimer

This website provides information which is solely intended for items which can be purchased. The information on this site does not warrant a constitution for the goods listed. All offers to contract are made final once an email is sent through our website. We accept offers by sending you messages by email. The confirmation of sale with respect to any product ordered through this website will be concluded when the confirmation message reaches the email address identified in your order. It is your responsibility to verify that your email mailbox is in proper working order, and you assume all consequences of operational failures.

All posts and information provided within the Mitey Fresh blog is for informational and educational purposes only, and is not to be construed as medical advice or instruction. No action should be taken solely on the contents of this website. Please consult your physician or a qualified health professional on any matters regarding your health and wellbeing or on any opinions expressed within this website. The information provided on this website is believed to be accurate based on the best judgement of the author. The words and other content pro­vided in this blog, and in any linked mate­rials, are not intended and should not be con­strued as medical advice. If the reader or any other person has a medical concern, he or she should consult with an appropriately-licensed physician or other health care worker. Never dis­regard pro­fes­sional medical advice or delay in seeking it because of some­thing you have read on this website or in any linked materials. However, you as the reader must be responsible for consulting with your own health professional on matters raised within. Mitey Fresh will not accept any responsibility for the actions or consequential results of any action taken by any reader.

We disclaim all liability for damages of and kind including compensatory, direct, indirect, or consequential damages, loss of data income or profit, loss of or damage to property and claims of third parties.

We expressly disclaim any responsibility or liability for any damage, loss or injury.

We guarantee that our merchandise is superior in quality and workmanship. We are confident that you will be pleased with our exceptional products.

Note: Store Prices are subject to change without prior notice due to supply and demand.

Use

You have no permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this Website, are strictly prohibited.

Comments on Mitey Fresh blog are provided by, and are the responsibility of, the person or people who made such postings. We do not endorse, support, or guarantee the truthfulness, accuracy, or reliability of any the comments posted on this space or endorse any of the opinions expressed.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies,or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

Disputes

Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in the state of the website’s owner. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of the website’s owner. You consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Contact Us

You can contact us HERE